Terms of Service

1. About these terms

These Terms of Service ("terms") are a legal agreement between you and Smart Resume Ltd, a company registered in England and Wales (company number 16403054) with its registered office at 86 Mornington Crescent, Hounslow, London, TW5 9SS ("SmartResume", "we", "us", "our"). They govern your use of www.smartresumeltd.com and our related web, native mobile, and browser-extension applications. Contact: hello@smartresumeltd.com. By creating an account or using the service, you accept these terms and our Privacy Policy.

2. Service description

SmartResume is an AI-assisted platform for building resumes, discovering and tracking job applications, preparing for interviews, and managing your career search, available via web, native mobile, and a browser extension. We may add, change, or remove features over time.

3. Accounts

You must provide accurate information when creating an account and are responsible for safeguarding your credentials and for activity under your account. You must be old enough to form a binding contract in your jurisdiction to create an account. We may suspend or terminate accounts that violate these terms, our acceptable use policy, or applicable law.

4. Acceptable use

You agree not to:

• use the service to submit false, fraudulent, or misleading information to employers or recruiters;
• attempt to bypass rate limits, scrape the platform, or automate bulk crawling or enumeration of third-party job listings;
• rely on any feature to submit applications without your review — SmartResume never performs an automated final "Submit" click on a third-party site on your behalf, and applications you send always require your own final action;
• interfere with the security, availability, or integrity of the service;
• use the service to harass, discriminate against, or defraud any other user, candidate, or recruiter.

5. Subscriptions and billing

Paid tiers are billed in British Pounds Sterling (GBP, £). Our launch prices are:

Individual job seekers. These prices include VAT.

• Free— £0 — includes job search, saving, applying, and recruiter discoverability, forever, plus a monthly allowance of AI tailoring runs.
• Smart— £11.99 per month, including VAT.
• Sharp— £29.99 per three months, including VAT — the same service as Smart, prepaid quarterly.

There is no annual plan for individual job seekers. Individual subscriptions are sold monthly or as a prepaid three-month package only.

Recruiters and organisations. These prices exclude VAT; VAT is added at checkout.

• Free— 1 seat — £0.
• Smart— 1 seat — £14.99 per month, excluding VAT.
• Smart Organization— 3 seats — £29.99 per month, excluding VAT — a flat price for the three-seat bundle, not a price per seat.
• Smart — annual— 1 seat — £149.99 per seat per year, excluding VAT.
• Smart Organization — annual— 3 seats — £299.99 per year, excluding VAT — a flat price for the whole three-seat bundle, not a price per seat.

The two Smart Organization prices are the total price for the bundle of three seats. They are not multiplied by the number of seats. Smart is a single-seat plan and Smart Organization is a three-seat bundle. Organisations needing a number of seats other than those shown above should contact us; those arrangements are priced separately and are not covered by the lists above.

The monthly allowance of AI tailoring runs included in each tier is shown on our pricing page and at checkout. Prices and allowances may change; the prices and allowances shown at checkout and on our pricing page apply to your purchase. Paid subscriptions are billed in advance for their period — monthly, three-monthly, or annual as shown above — and renew automatically for a further period of the same length, at the then-current price, until cancelled. You can cancel at least 24 hours before the end of your current period to avoid the next charge.

Consumer cancellation rights: if you are a UK consumer you have the right to cancel a paid service within 14 days of purchase. However, by purchasing you expressly request that we begin the service immediately and acknowledge that you will lose your right to cancel once the service is fully performed, as permitted by regulation 37 of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

What we refund.Where you cancel within that 14-day period and the service has not been fully performed, we refund what you paid less a proportionate deduction for the part of the subscription period already supplied. The deduction is calculated pro rata on the price you actually paid, including any discount — so a prepaid three-month package of 90 days, cancelled after 14 of them, is refunded approximately 84% of the amount paid, not all of it. Refunds are made to the original payment method. Refunds are provided strictly in accordance with applicable law; please contact support to resolve any issue. Nothing here affects the rights the Consumer Rights Act 2015 gives you where a service is not performed with reasonable care and skill.

Recruiter and organisation customerscontract with us as business customers. We apply the same 14-day, pro-rata refund basis to their subscriptions as a matter of policy, calculated on the amount paid excluding VAT. The VAT charged on the refunded portion is credited back with it, so the total you receive is the refunded net amount plus the VAT that was charged on it. Only an organisation’s administrator may request a refund on a company invoice.

6. Intellectual property

You retain ownership of the resume content, application materials, and other content you create using the service. You grant us a limited licence to process that content solely to provide and improve the service (including the AI-assisted features described in our Privacy Policy). The SmartResume platform, branding, and underlying software remain our property or that of our licensors.

7. AI-generated content

The service uses AI to generate assistive suggestions, including resume content, scores, interview coaching, and job matches. These are drafts and estimates that may be inaccurate or incomplete. You are responsible for reviewing and verifying any AI-generated content before you use or rely on it. We do not guarantee any particular outcome, including any interview, job offer, or employment result.

Job seekers on SmartResume may use AI-assisted interview preparation (mock-interview practice) and live AI suggestion tools (the Live Interview Copilot) during interviews. The platform does not disclose which individual candidates use these tools: interview-practice data and Copilot suggestions are candidate-only, and that privacy is enforced at the database and API layer. The AI never speaks or acts for the candidate — it provides suggestions only and never auto-posts or auto-speaks. If you use SmartResume as a recruiter or interviewer, you acknowledge that this capability exists.

8. Disclaimers and limitation of liability

8.1 Liability we never exclude

We provide the service "as is" and "as available". We do not exclude or limit our liability where it would be unlawful to do so. Nothing in these terms limits our liability for (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; or (c) if you are a consumer, the rights the Consumer Rights Act 2015 gives you — including that services be performed with reasonable care and skill — which we cannot exclude or restrict.

8.2 Losses we exclude

Subject to Section 8.1, we are not liable for indirect, incidental, or consequential losses, or for loss of profits, data, or business opportunities.

8.3 Which of the two caps below applies to you

You are a consumerif you use the service wholly or mainly outside your trade, business, craft, or profession — this covers our individual job-seeker tiers. You are a business customer if you do not, which includes every recruiter and organisation customer. Section 8.4 applies to consumers; Section 8.5 applies to business customers.

8.4 Our cap if you are a consumer

8.5 Our cap if you are a business customer

Subject to Section 8.1, our total aggregate liability to you is limited to:

• for claims arising from loss of your data or from breach of confidentiality — 150% of the total fees paid or payable for the service in the 12 months before the event giving rise to the claim; and
• for all other claims — 100% of that same amount.

The £250 floor in Section 8.4 does not apply to business customers.

9. Termination

You may stop using the service and close your account at any time. We may suspend or terminate your access if you breach these terms or where required by law. On termination, the provisions that by their nature should survive (including intellectual property, disclaimers, and limitation of liability) continue to apply. Deletion of your data on termination is handled as described in our Privacy Policy.