Terms of Service

1. About these terms

These Terms of Service ("terms") are a legal agreement between you and Smart Resume Ltd, a company registered in England and Wales (company number 16403054) with its registered office at 86 Mornington Crescent, Hounslow, London, TW5 9SS ("SmartResume", "we", "us", "our"). They govern your use of www.smartresumeltd.com and our related web, native mobile, and browser-extension applications. Contact: hello@smartresumeltd.com. By creating an account or using the service, you accept these terms and our Privacy Policy.

2. Service description

SmartResume is an AI-assisted platform for building resumes, discovering and tracking job applications, preparing for interviews, and managing your career search, available via web, native mobile, and a browser extension. We may add, change, or remove features over time.

3. Eligibility and territory

• You must be at least 16 years old to use the service.
• You represent and warrant that you have the legal capacity to enter into a contract. If you are under 18, you should read these terms together with a parent or guardian before you agree to them.
• Purchases by users under 18: if you are under 18 and purchase a paid subscription, you confirm at checkout that you have the capacity to do so or that you have discussed the purchase with a parent or guardian. We may ask for parental confirmation before providing paid services to a user under 18.
• The service is offered to users in the United Kingdom only. It is directed at the UK market, priced in pounds sterling, and governed by the laws of England and Wales. We do not target, market, or offer the service to individuals in the European Economic Area or elsewhere.

4. Accounts

You must provide accurate information when creating an account and are responsible for safeguarding your credentials and for activity under your account. Section 3 above states the age and capacity requirements for using the service. We may suspend or terminate accounts that violate these terms, our acceptable use policy, or applicable law.

5. Acceptable use

You agree not to:

• use the service to submit false, fraudulent, or misleading information to employers or recruiters;
• attempt to bypass rate limits, scrape the platform, or automate bulk crawling or enumeration of third-party job listings;
• rely on any feature to submit applications without your review — SmartResume never performs an automated final "Submit" click on a third-party site on your behalf, and applications you send always require your own final action;
• interfere with the security, availability, or integrity of the service;
• use the service to harass, discriminate against, or defraud any other user, candidate, or recruiter.

6. Subscriptions and billing

Paid tiers are billed in British Pounds Sterling (GBP, £). Our launch prices are:

Individual job seekers. These prices include VAT.

• Free — £0 — includes job search, saving, applying, and recruiter discoverability, forever, plus a monthly allowance of AI tailoring runs.
• Smart — £11.99 per month, including VAT.
• Sharp — £29.99 per three months, including VAT — the same service as Smart, prepaid quarterly.

There is no annual plan for individual job seekers. Individual subscriptions are sold monthly or as a prepaid three-month package only.

Recruiters and organisations. These prices exclude VAT; VAT is added at checkout.

• Free — 1 seat — £0.
• Smart — 1 seat — £14.99 per month, excluding VAT.
• Smart Organization — 3 seats — £29.99 per month, excluding VAT — a flat price for the three-seat bundle, not a price per seat.
• Smart — annual — 1 seat — £149.99 per seat per year, excluding VAT.
• Smart Organization — annual — 3 seats — £299.99 per year, excluding VAT — a flat price for the whole three-seat bundle, not a price per seat.

The two Smart Organization prices are the total price for the bundle of three seats. They are not multiplied by the number of seats. Smart is a single-seat plan and Smart Organization is a three-seat bundle. Organisations needing a number of seats other than those shown above should contact us.

The monthly allowance of AI tailoring runs included in each tier is shown on our pricing page and at checkout. Prices and allowances may change; the prices and allowances shown at checkout and on our pricing page apply to your purchase. Paid subscriptions are billed in advance for their period — monthly, three-monthly, or annual as shown above.

Whether your subscription renews is your choice, and it is off unless you turn it on. At checkout you choose whether the subscription should renew automatically at the end of the period you are paying for. That choice is not selected for you. Unless you select it, your subscription does not renew and we do not charge you again: the paid tier simply ends when the period you paid for ends. We do not close your account because a paid period has ended, and ending one does not itself delete anything you have created — your content is kept, and deleted, on the ordinary schedule described in our Privacy Policy, exactly as it would be if you had never subscribed. The services section 9 makes free on every tier remain free to you.

You can turn automatic renewal on or off at any time in your billing settings, including after you have bought. Turning it on or off does not change the price of the period you are already in, and a subscription costs the same whether or not it is set to renew — we do not charge more for choosing not to renew.

Where you have turned automatic renewal on, your subscription renews for a further period of the same length, at the then-current price, until you turn it off. In that case you must turn it off, or cancel, at least 24 hours before the end of your current period to avoid the next charge. This deadline applies only to a subscription that is set to renew; there is nothing to cancel in time on one that is not.

Consumer cancellation rights: if you are a UK consumer you have the right to cancel a paid service within 14 days of purchase. However, by purchasing you expressly request that we begin the service immediately and acknowledge that you will lose your right to cancel once the service is fully performed, as permitted by regulation 37 of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

What we refund. Where you cancel within that 14-day period and the service has not been fully performed, we refund what you paid less a proportionate deduction for the part of the subscription period already supplied. The deduction is calculated pro rata on the price you actually paid, including any discount — so a prepaid three-month package of 90 days, cancelled after 14 of them, is refunded approximately 84% of the amount paid, not all of it. Separately, and as a matter of our own policy rather than of that statutory right, we apply this same 14-day pro-rata basis at the start of each renewed period, not only to your first purchase. Refunds are made to the original payment method. Refunds are provided strictly in accordance with applicable law; please contact support to resolve any issue. Nothing here affects the rights the Consumer Rights Act 2015 gives you where a service is not performed with reasonable care and skill.

Recruiter and organisation customers contract with us as business customers. We apply the same 14-day, pro-rata refund basis to their subscriptions as a matter of policy — including its restart at the start of each renewed period — calculated on the amount paid excluding VAT. The VAT charged on the refunded portion is credited back with it, so the total you receive is the refunded net amount plus the VAT that was charged on it. Only an organisation’s administrator may request a refund on a company invoice.

7. Intellectual property

You retain ownership of the resume content, application materials, and other content you create using the service. You grant us a limited licence to process that content solely to provide and improve the service (including the AI-assisted features described in our Privacy Policy). The SmartResume platform, branding, and underlying software remain our property or that of our licensors.

8. AI-generated content

The service uses AI to generate assistive suggestions, including resume content, scores, interview coaching, and job matches. These are drafts and estimates that may be inaccurate or incomplete. You are responsible for reviewing and verifying any AI-generated content before you use or rely on it. We do not guarantee any particular outcome, including any interview, job offer, or employment result.

Job seekers on SmartResume may use AI-assisted interview preparation (mock-interview practice) and live AI suggestion tools (the Live Interview Copilot) during interviews. The platform does not disclose which individual candidates use these tools: interview-practice data and Copilot suggestions are candidate-only, and that privacy is enforced at the database and API layer. The AI never speaks or acts for the candidate — it provides suggestions only and never auto-posts or auto-speaks. If you use SmartResume as a recruiter or interviewer, you acknowledge that this capability exists.

9. Our status: not an employment agency

SmartResume is a software tool to assist you with your job search. We are not an "employment agency" or an "employment business" as defined by the Employment Agencies Act 1973. We do not introduce workers to employers, negotiate terms of employment, or charge job seekers a fee for finding them work.

Job search, saving jobs, applying for jobs, and being discoverable to recruiters are free on every tier, forever. We charge only for professional productivity services that are separate from work-finding — such as AI-tailored, job-specific résumé and cover-letter documents, and interview-practice tools. We never charge you a fee to apply for, be introduced to, or obtain employment.

10. Disclaimers and limitation of liability

10.1 Liability we never exclude

We provide the service "as is" and "as available". We do not exclude or limit our liability where it would be unlawful to do so. Nothing in these terms limits our liability for (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; or (c) if you are a consumer, the rights the Consumer Rights Act 2015 gives you — including that services be performed with reasonable care and skill — which we cannot exclude or restrict.

10.2 Losses we exclude

Subject to Section 10.1, we are not liable for indirect, incidental, or consequential losses, or for loss of profits, data, or business opportunities.

10.3 Which of the two caps below applies to you

You are a consumer if you use the service wholly or mainly outside your trade, business, craft, or profession — this covers our individual job-seeker tiers. You are a business customer if you do not, which includes every recruiter and organisation customer. Section 10.4 applies to consumers; Section 10.5 applies to business customers.

10.4 Our cap if you are a consumer

10.5 Our cap if you are a business customer

Subject to Section 10.1, our total aggregate liability to you is limited to:

• for claims arising from loss of your data or from breach of confidentiality — 150% of the total fees paid or payable for the service in the 12 months before the event giving rise to the claim; and
• for all other claims — 100% of that same amount.

The £250 floor in Section 10.4 does not apply to business customers.

11. Recruiter, organisation and marketplace accounts

Recruiter and organisation customers contract with us as business customers, and the business provisions of these terms — in particular the liability cap in Section 10.5 above — apply to them. Where you engage candidates through the Passive Talent Marketplace, candidate anonymity and the current-employer block are enforced by the platform; you must not attempt to de-anonymise or circumvent these protections. Any final hiring decision informed by AI-assisted ranking must include meaningful human review.

12. Termination

You may stop using the service and close your account at any time. We may suspend or terminate your access if you breach these terms or where required by law. On termination, the provisions that by their nature should survive (including intellectual property, disclaimers, limitation of liability, and indemnity) continue to apply. Deletion of your data on termination is handled as described in our Privacy Policy.

13. Indemnity

You agree to defend, indemnify, and hold harmless SmartResume and its directors, employees, and agents from any claims, losses, damages, costs, or expenses (including legal fees) arising out of your use of the service, your violation of these terms or of any third-party platform’s terms, your violation of applicable law, or the inaccuracy of information you provide.

14. Force majeure

Neither party is liable for any failure or delay caused by events beyond its reasonable control (for example internet outages, cyberattacks, government action, or changes to third-party platform policies).

15. Governing law and jurisdiction

These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction, except that if you are a consumer you may also bring proceedings in the courts of the part of the United Kingdom in which you live.

16. Changes to these terms

We may modify these terms from time to time. We will notify you of material changes at least 14 days in advance via email or a prominent notice on our website.